Project Overview
- Client: LB Finance PLC – Leading Non-Banking Financial Institution in Sri Lanka
- Industry: Banking & Financial Services
- Translation Type: CIM Mobile Banking Application Localisation
- Languages: English to Sinhala and Tamil
- Project Scope: Full mobile banking app translation and localisation
- Timeline: Accelerated delivery ahead of scheduled launch
The Challenge
When LB Finance prepared to roll out a major update to their official mobile banking app, CIM, they faced a critical language barrier. The English content contained complex banking terms with no direct, culturally resonant Sinhala or Tamil equivalents. The goal was not just literal translation but true localisation — ensuring every feature felt natural, accessible, and trustworthy to Sri Lankan users. Tight deadlines added further pressure, as the translated versions needed to launch simultaneously with the English update.
Key Challenges
- Complex financial terminology without direct Sinhala/Tamil equivalents
- Need for user-friendly, culturally relevant language
- Strict timeline for simultaneous multilingual release
- Industry-leading quality requirements
- Cultural sensitivity to build customer trust
Our Strategic, Research-Driven Approach
At Akuru Translations, we specialise in
banking translation services in Sri Lanka that go far beyond word-for-word conversion. For LB Finance, we implemented a four-phase strategy:
1. Comprehensive Market Research
- Reviewed translation approaches of top Sri Lankan banks and finance companies
- Identified gaps in existing Sinhala/Tamil banking terminology
- Studied user feedback on financial app usability in local languages
2. Terminology Development
- Created a proprietary Sinhala/Tamil banking glossary
- Developed clear, relatable alternatives to complex jargon
- Maintained consistency across all app features
3. Human-Centred Translation
- 100% human translation – no machine translation tools
- Expert linguists with banking and finance specialisation
- Multiple QA reviews by native speakers
- Cultural adaptation beyond literal translation
4. Mobile App Localisation Excellence
- Optimised for UI constraints and character limits
- Accounted for cultural and regional language nuances
- Ensured accessibility for users of varying literacy levels
Results – Ahead of Schedule, Beyond Expectations
Immediate Impact
- On-Time Launch: Delivered ahead of deadline
- Leadership Approval: LB Finance praised translation quality
- Seamless Integration: Aligned perfectly with app update
- User Experience Boost: Introduced more intuitive banking terminology
Long-Term Value
- Ongoing quality monitoring post-launch
- Regular feedback loops with LB Finance
- Continuous refinement based on customer feedback
- Foundation for future translation projects
Client Testimonial
“The team at Akuru Translations delivered exceptional work that exceeded our expectations. Their deep understanding of both banking terminology and local language nuances made our app truly accessible to our Sinhala and Tamil-speaking customers.”
— LB Finance Management Team
Why Choose Akuru Translations for Banking & Finance Localisation?
We combine
financial industry expertise with deep linguistic and cultural knowledge to produce translations that meet strict compliance requirements while delivering superior user experiences. From
mobile banking app localisation to
financial document translation, our Sinhala and Tamil translation services help Sri Lankan financial institutions connect meaningfully with customers.
